Heather Shoemaker is a native of Alaska. She holds a bachelor’s degree in Latin American Studies and a master’s from CU college of engineering at Boulder. Heather has worked as a software developer for large companies and startups. She was director of globalization for Pearson Education. In 2010, she and a former colleague built Language I/O, a software product that enables monolingual agents to support customers in over 100 languages. Language I/O boasts clients such as LinkedIn and iRobot.